E-governance as an Electronic Tool for Facilitating the Government to Attract Foreign Investments

Contract partner: United Nations Development Programme - Armenia Country: Armenien Funding amount: € 299.677,00 Project start: 01.12.2017 End: 31.08.2019

Short Description:

Overall goal

The overall objective of the project is to improve the investment and doing business environment in Armenia, thereby strengthening Armenia’s competitiveness.


Expected results

• At least 12 procedures related to investment are publicly accessible online in English and Armenian (such as land lease or acquisition - purchase of, or investment in existing companies - construction permits - business licenses - work permits, Environmental Impact Assessment, etc.)

• Local counterparts publish new procedures and administer the system autonomously

• Simplification proposals are made for 4 priority procedures

• One or various local counterparts are able to simplify procedures using the eRegulations system and applying UNCTAD’s “10 principles to simplify administrative procedures”

Target group / Beneficiaries

The outcomes of the project will become strategically important tools not only for the counterpart government agencies, but also for foreign and local businesses, business associations and labour unions, civil society organizations, the donor community and other stakeholders. In total the Project will reach an estimated number of 19.000 people.


The main activities include installation and operation of an electronic tool to publish detailed online information on investment procedures in Armenia. Procedures will be described step-by-step and show, for each step, all contacts, forms, requirements, costs, duration, ways of recourse and the legal basis. The information will be displayed on existing government websites, such as investmentprojects.am, and/or on a new Trade Portal, with comprehensive sections for Investments and Exports serving as a single information window for investors and exporters.


The Government of Armenia in its new Program for 2017-2022 adopted in July 2017 prioritises digitisation of the state government and local self-government systems. The Program states that it “refers to both introduction and enhancement of information collection, exchange and analysis systems and mechanisms both within the public administration system and digitisation and electronic rendering of services to citizens and businesses by public authorities.”

Moreover, the Government officially announced an “open door” policy for foreign direct investment and foreign trade at the beginning of its independence in 1991. Thus, it has continuously been working on improving the country’s business climate and it resulted in improved positions in different international ratings.

project number 8354-00/2017
source of funding OEZA
sector Geschäftwesen und andere Leistungen
modality Project-type interventions
marker Trade: 2
  • Policy marker: are used to identify, assess and facilitate the monitoring of activities in support of policy objectives concerning gender equality, aid to environment, participatory development/good governance, trade development and reproductive, maternal, newborn and child health. Activities targeting the objectives of the Rio Conventions include the identification of biodiversity, climate change mitigation, climate change adaptation, and desertification.
    • 1= policy is a significant objective of the activity
    • 2= policy is the principal objective of the activity
  • Donor/ source of funding: The ADA is not only implementing projects and programmes of the Austrian Development Cooperation , but also projects funded from other sources and donors such as
    • AKF - Foreign Disaster Fund of the Austrian federal government
    • BMLFUW - Federal Ministry for Agriculture, Forestry, Environment and Water
    • EU - Funds of the European Commission
    • Others - various other donors are listed in ADA’s annual business report.
  • Type of Aid – Aid modalities: classifies transfers from the donor to the first recipient of funds such as budget support, core contributions and pooled programmes and funds to CSOs and multilateral organisations, project-type interventions, experts and other technical assistance, scholarships and student costs in donor countries, debt relief, administrative costs and other in-donor expenditures.
  • Purpose/ sector code: classifies the specific area of the recipient’s economic or social structure, funded by a bilateral contribution.
  • Tied/Untied: Untied aid is defined as loans and grants whose proceeds are fully and freely available to finance procurement from all OECD countries and substantially all developing countries. Transactions are considered tied unless the donor has, at the time of the aid offer, clearly specified a range of countries eligible for procurement which meets the tests for “untied” aid.