Civil Service Reforms in Public Service Delivery, Phase II

Contract partner: GNHC / RGoB - Gross National Happiness Commission - Royal Government of BhutanCountry: Bhutan Funding amount: € 380.000,00Project start: 01.04.2017End: 31.03.2019

Short Description:

Overall goal

The overall objective is to support the RGoB in improving Public Service Delivery through various civil service reforms ensuring firm institutionalization of systemic changes for sustainability of such reforms for all times to come. This will contribute to the implementation of the 11 Five Years Plan of the Royal Government of Bhuta, pillar Good Governance.

Expected results

The main out-come will be professional and quality service delivered by the civil servants resulting in positive behavioural change leading to enhanced services delivery.

The main outputs will be the Managing for Excellence – new Performance Management System, which will be firmly institutionalized; Succession Planning and Leadership Development System (SPLD) developed and institutionalized; the Bhutan Civil Service Examination Selection process improved/enhanced, and Civil Service wellbeing Program institutionalised.

The reforms are aimed at review and endorsement by RCSC Commission the Chapter 12 and 13 on Performance Management System and Promotion and Chapter 7 on Bhutan Civil Service Examinations of the Bhutan Civil Service Rules & Regulations (BCSR). Two new chapters on, one on Executives and another on Civil Service Wellbeing will be included in the revised BCSR 2017.

Target group / Beneficiaries

The main target group are the 138 Human Resource Officer (92M/46F) and 400 P1 Officers (Managers) (267M/133F), 143 Executives (131M/12F) and annually 3,647 graduates (1,987M/1,660F) of the Bhutan Civil Service Examination.

The beneficiaries are the 30,258 (19,369M/10,889F) civil servants of which 26,611 (17,382M/9,229F) are civil servants and about 3,647 fresh graduates (1,987M/1,660F) annually.

The final beneficiaries are all citizen of Bhutan as the improved service delivery will benefit public and also in country management and research institutes.

The implementing agency is the Royal Civil Service Commission, a constitutional body headed by a Chairperson and four Commissioners. At the secretariat level, the Commissions functions with four divi-sions supervised by the Chief of Division, who reports directly to the Director. The Commission will also partner with local institutes like Royal Institute for Governance and Strategic Studies for development of various framework and leadership courses and other research institute for conducting researches.


For the Civil Service Reforms for Excellence in Public Service Delivery different activities are identified as below:

Output 1 : Institutionalise Managing for Excellence framework: Training on MaX online System and concepts of performance management system for civil servants

Output 2 : Institutionalise a Succession Planning and Leadership System: Leadership Development programs (ex-country and in-country training)

Output 3 : Enhance Bhutan Civil Service Examination Selection process: Reviewing of Current Bhutan Civil Service Examination, Development of question banks and online system

Output 4 : Institutionalise Civil Service Well-being Program: Development of frameworks and conduct of research for civil service wellbeing/retirement planning.



The on-going assistance from Austrian Development Cooperation for Institutionalising performance Management System and Leadership Development Program is completed as of December 31, 2016. The intervention received the support from critical position holders particularly to enhance accountability of civil servants. Therefore as a continuation Phase II is aimed at achieving improved efficiency and effectiveness in public service delivery through further systemic reforms.

The contribution is in line with Austria’s programmes under the Austria – Bhutan Country Strategy 2014-2018 and projected under the 11th Five Year Plan of the Royal Government of Bhutan.

project number2783-00/2016
source of fundingOEZA
sector Staatsführung & Zivilgesellschaft, allgemein
modalityProject-type interventions
marker Gender: 1, Democracy: 1
  • Policy marker: are used to identify, assess and facilitate the monitoring of activities in support of policy objectives concerning gender equality, aid to environment, participatory development/good governance, trade development and reproductive, maternal, newborn and child health. Activities targeting the objectives of the Rio Conventions include the identification of biodiversity, climate change mitigation, climate change adaptation, and desertification.
    • 1= policy is a significant objective of the activity
    • 2= policy is the principal objective of the activity
  • Donor/ source of funding: The ADA is not only implementing projects and programmes of the Austrian Development Cooperation , but also projects funded from other sources and donors such as
    • AKF - Foreign Disaster Fund of the Austrian federal government
    • BMLFUW - Federal Ministry for Agriculture, Forestry, Environment and Water
    • EU - Funds of the European Commission
    • Others - various other donors are listed in ADA’s annual business report.
  • Type of Aid – Aid modalities: classifies transfers from the donor to the first recipient of funds such as budget support, core contributions and pooled programmes and funds to CSOs and multilateral organisations, project-type interventions, experts and other technical assistance, scholarships and student costs in donor countries, debt relief, administrative costs and other in-donor expenditures.
  • Purpose/ sector code: classifies the specific area of the recipient’s economic or social structure, funded by a bilateral contribution.
  • Tied/Untied: Untied aid is defined as loans and grants whose proceeds are fully and freely available to finance procurement from all OECD countries and substantially all developing countries. Transactions are considered tied unless the donor has, at the time of the aid offer, clearly specified a range of countries eligible for procurement which meets the tests for “untied” aid.